Archive for the ‘Uverse’ Category
A few months ago I began marketing for new at&t customers by using the at&t referral rewards.This is money just for referring a new at&t customer. First wanted to know all the details of this referral program so I signed up myself and started referring. It took me about three months to make $600, that’s the yearly limit from referrals. Referrals could be for any at&t new service for example U-Verse, DSL, Home phone, Cell phone service and DirecTV. The money is paid on Visa reward cards, which can be spent anywhere Visa is accepted. I paid my U-Verse, got gas, paid my Verizon Wireless bill, Sprint bill and used it at a restaurant. (When using the reward cards at a restaurant it automatically adds the tip on it so be aware of that.)
The only prerequisite for someone to be able to get the reward cards for referring new at&t customers is you must have a at&t service in you name. I have U-Verse and a cell phone with at&t. My girlfriend only has a cell phone service with at&t and she is already spending her reward cards.
When you refer someone you must refer the customer and enter the new billing account number from the service they got from at&t to qualify for the referral. This is where I come in I can get all at&t services for a customer and I will help you with the referral process. It does not matter where they get the at&t service from as long as you refer the customer before the order new at&t service.
AT&T U-verse TV customers, put on your 3D glasses.
In time for the 2010 FIFA World Cup, AT&T and ESPN announced the
addition of ESPN 3D to the U-verse TV channel lineup. AT&T U-verse TV
customers will be able to enjoy the industry’s first 3D sports
television network that will deliver 25 2010 FIFA World Cup matches and
nearly 100 live sporting events in the next year.
The first ESPN 3D 2010 FIFA World Cup match will air on June 11,
featuring South Africa vs. Mexico. Other events to be delivered in 3D
include the 2010 State Farm Home Run Derby, X Games 16, Winter X Games
15, college basketball and football games and the 2011 BCS National
“Because of our advanced IP technology, AT&T U-verse customers can be
confident that they’ll have access to the latest TV innovations -
whether it’s your favorite content across your devices, interactive
apps, or 3DTV,” said Dan York, president of content, AT&T. “With ESPN
3D, U-verse TV customers can experience the highly anticipated 2010 FIFA
World Cup for the first time ever in exciting 3D, and we’re looking
forward to delivering more ESPN 3D coverage throughout the year.”
“ESPN and U-verse TV are pleased to bring fans nearly 100 exciting,
ground-breaking 3D sports events in the next year,” said David C.
Preschlack, executive vice president, affiliate sales and marketing,
Disney & ESPN Networks Group. “From the first match of the 2010 FIFA
World Cup to college sports, the NBA and more, U-verse customers will be
able to see it all in dynamic 3D on ESPN 3D.”
3D programming is supported on all customers’ existing U-verse DVRs and
receivers, without any additional set up or U-verse equipment upgrades.
Customers will also need a 3D-ready TV set and 3D glasses.
The ESPN 3D channel is available on channel 1610 to U-verse TV HD
customers (with the U100 package or above) who subscribe to the 3D
Technology Package for $10 a month. Customers can call 1-800-ATT-2020 or
visit an AT&T retail location to add the 3D Technology Package in time
for the opening 2010 FIFA World Cup match on June 11.
In addition to 3D coverage, AT&T and ESPN
• Must have a 3D-compatible TV and 3D glasses.
• Use a high-speed HDMI cable to connect their TV to the receiver.
• Manually change their TV mode from 2D to 3D.
• Subscribe to U100 or above and have HD service.
Effective March 31, 2010, U-verse TV Members subscribing to the $10.00 per month HD Technology fee or U450, which includes HD, will begin receiving U-verse TV Multiview in HD. AT&T U-verse TV Multiview allows Members to watch multiple channels with similar content at once. With HD Multiview, Members can view HD channel content in Multiview and then exit to the HD channel directly. When Members set a recording from within the Multiview option, it will record the HD channel. In addition, the display on the HD Multiview will fill the screen without the Member having to stretch or reset their aspect ratio or zoom.
We were discussing important points to go over with a customer before activating U-Verse VOIP. When you are activating U-Verse voip please make sure that the customer doesn’t have ringmaster service if they do please advise the customer that this service must be disconnected and they will lose the ringmaster number, U-Verse is not compatible with ringmaster if this service is not disconnected the customers voip order will not go through! Also advise the customer that voip is a digital service if a customer has a fax that is not digital it will not work and they will need to purchase a new digital fax. Please also explain that voip is not like a regular line that if they loose power the voip has a only a 2 hour battery back up and after that they will not have a home phone. Many customers do not know what voip is a digital service (Voice over internet protocol).
This morning Ralph de la Vega discussed the state of AT&T’s Mobility and Consumer Markets business at the UBS 37th Annual Global Media and Communications Conference in New York City. The conference featured senior executives from more than 100 leading media and telecommunications companies from around the globe.
A replay of de la Vega’s remarks can be found here (select Windows Media Player), and look for a brief video interview with him to be posted on Insider Thursday afternoon. Here’s a brief recap of his presentation:
Our leadership position in wireless
Aggressive focus on network investments and improvements
Best technology path forward
Our emerging devices leadership
Strong U-verse TV growth
The power of One AT&T
What sets AT&T apart
AT&T’s leadership position in wireless, especially wireless data
Our wireless growth is impressive. Over the past year, in a weak economy, we led the U.S. wireless market in net adds and increased our subscriber base by more than 6 million customers. Compared to our major U.S. competitors last quarter, we were:
#1 in gross subscriber additions
#1 in total net adds
#1 in postpaid net adds
#1 in smartphones
#1 in total wireless revenue growth
#1 in total churn
#1 in postpaid ARPU (average revenue per user/month)
and in postpaid ARPU growth
What’s driving these results? Excellent nationwide coverage. A strong network handling unprecedented data traffic. Great marketing. A terrific device line-up. And our smart technology decision a few years ago to go with GSM, the global network standard. And most importantly, our strategy to put wireless data services — and advanced wireless data devices — at the center of our customer experience. As a result, twice as many smartphone customers have chosen AT&T than any of our competitors.
Our focus on network investment and improvements
To deliver on the great potential of mobile data, we have an aggressive network investment program to further enhance our wireless network and customers are benefiting. There’s always more to be done, but we have a high sense of urgency and are on the right track.
When you look at drive-test results by an independent third party:
On a national basis, our 3G data throughput speeds are faster than the competition.
Based on independent drive-test data, the difference between AT&T and the industry leader on a national level on dropped call percentages is less than 2/10ths of a percentage point…which translates to a difference of less than two calls out of 1,000.
Root Wireless, a new, independent network performance monitoring company not affiliated with AT&T, just released data comparing wireless carriers in several markets including New York, Los Angeles, San Francisco and Chicago. The data showed our 3G network outpaced Verizon’s, producing far fewer peaks and valleys in network capacity and much greater data speeds.
Our own internal metrics tell the same story. Over the past year, our internal network performance measurements indicate overall quality is up more than 25 percent.
These improvements reflect a number of initiatives, including near-completion of our 850 MHz spectrum to 3G — that delivers strong in-building coverage. We are adding some 2,000 new cell sites this year, adding 100,000 new circuits to strengthen backhaul, doubling our number of fiber-served cell sites this year. And there’s much more to come. We will continue to be aggressive in investing to strengthen network performance.
Best technology path to capture data growth
The mobile data revolution is still in its infancy…there’s huge opportunity ahead of us…and the great news from our perspective is that our technology path puts us in the best position to capture that growth going forward.
When you compare our path forward with that of our CDMA peers, there’s a major difference that involves technology and timing. It comes from HSPA 7.2, which is largely a software enhancement for GSM-based networks. HSPA 7.2 speeds are a major step up — they double theoretical peak speeds. We already have the fastest 3G network in the U.S., based on independent tests. With 7.2, the nation’s fastest network is getting even faster.
Most important? HSPA 7.2 is ready now — and we are deploying it now. We will have this technology up and running in six markets by the end of the month…and we plan to be launched in 25 of our top 30 markets by the end of second quarter next year.
Customers will see the difference and experience the benefits of 7.2 very soon. We already have more than a dozen HSPA 7.2 compatible devices, including iPhone 3GS, feature phones, smartphones, laptop devices, with more to come.
It’s easy to talk about LTE, but it will be some time before we see a rich set of devices to run on that technology. Meanwhile, HSPA 7.2 is being adopted and deployed around the world…devices are coming on board quickly…and we believe customers will be thrilled with the speeds. It’s an important competitive advantage for us over the next few years.
When you put it all together, HSPA 7.2 already has a rich set of devices and provides a customer-friendly transition path to LTE…combined with our industry-leading Wi-Fi coverage, we are putting in place the industry’s most powerful set of network capabilities for mobile data connectivity. That’s exciting for us…for customers…and a major opportunity.
U-verse TV growth
Lots of good news about U-verse this year. We surpassed the 2 million customer mark today.
Our deployment is on track: We now pass more than 20 million living units, and are on track with our plan to pass 30 million by the end of 2011.
Our operational metrics continue to improve… install times and intervals continue to move in the right direction — and we surpassed the 2 million customer mark today.
And most importantly, U-verse is delivering in a big way for customers.
We ranked highest in the JD Power survey for residential TV customer satisfaction in the West and South regions, which align with our wireless Southeast, Southwest and West regions. This was the second consecutive year.
We continue to add new features and HD channels — and the technology has proven itself.
Across all eligible living units our U-verse TV penetration is now above 12 percent. In areas we’ve been marketing to for 24 months of longer, overall penetration rates are now more than 20 percent. And looking at homes marketed to, in green areas where we compete head to head with cable, our research tells us U-verse is taking roughly 60 percent of the TV flow share
Our emerging devices leadership
Our network today handles two times as many smartphones as any of our competitors. And our postpaid integrated device penetration is still in the low 40-percent range. So there’s still huge upside potential in integrated devices. Beyond that, emerging devices represent the next wave of wireless growth, and our network provides the connectivity.
Some time ago, we set up an organization devoted specifically to developing new products and new ideas in the emerging devices space…and that work has paid off.
Today we are the clear leader in emerging devices connectivity: like e-Readers and personal navigation devices. Plus we offer a host of net books. And in the area of machine-to-machine connectivity, wireless services is just getting started. Everything from medical monitoring to metering and industrial applications.
The power of One AT&T
One AT&T is a powerful advantage for us — to be able to offer wireless, broadband and TV solutions in a seamless, single and unmatched approach.
We can create integrated and converged services that combine wireless and wireline. We can take content and applications — many of them exclusive to AT&T — and make them portable across the TV, PC and wireless screens. We can combine customer care platforms, billing and support systems. That’s a powerful advantage for us, and it further sets us apart from the competition.
What sets AT&T apart?
Despite economic pressures, we have a strong growth record in key areas that will define the future: wireless, U-verse and IP-based services. We have a proven record of disciplined execution on the cost side of our business. We are strong financially.
AT&T has significant areas of opportunity ahead:
Best technology path to capture wireless data growth
Leadership in integrated and emerging devices
Upside potential in wireless margins
Solid momentum with U-verse growth
My U-verse has a technical support which is a 24/7 free phone support. If a tech has to come out to the house its a $55 charge that I learned the hard way. When they hooked up my Uverse television and internet they changed my wireless network and I could not use it. I did call the technical support on the phone to see what we could do to get it running, after 30 minutes on the phone they said they had to send a tech out to repair it. The tech came out and changed my network settings back to what I had before and everything worked again. It was not until my next bill that I saw the $55 charge. I called and said that no one told me I would be charged and it was there fault that the network was not properly set up before, they eventually credited my account for the $55. That was the first issue with U-verse technical support a few nights back my internet was running slow. I was getting between 3.0 and 12.3 Megs. I have U300 television and U-verse 18 Megs internet, so I called technical support late at night around 3am. The representative was from a call center most likely in India from her accent. We cleared a lot of files on my computer and on the U-verse system, the whole process took about an hour. She then said for my trouble she would give me free for one month U-verse 300 television, I told her that’s what I have now, she said no I have U200. I told her I have Showtime so I definitely have U300 because I would not have the premium channels, she then skipped talking about it again. She then told me to test my internet speeds. I was now getting a consistent 12 to 12.5 megs speed, I thanked her and then asked why I never get over the 12 when I pay for 18 megs, I was told I do not have 18 I have 12 and to call customer service in the morning to go over my plan. I asked her to please note the account with all the things we spoke about. I know personally how important it is to have the notes on the account so the next representative would know what’s going on. She said she did add the notes, I then asked her please make sure the notes are good because that is very important, I did not want to spend all that time on the phone again, I was assured it was done. I did call customer service the next day and the customer service representative was rude and told me I had U300 and 18 megs and this is a technical support issue. He then transferred me to technical support which was an American voice, I guess at night the calls get transferred to India. He told me I have U200 and 12 megs internet. I told him read the notes and he said there were no notes and the tech at night lied because the notes would have been on my account if she had put any. He then told me he would have to transfer me back to customer service and he would tell them what is occurring. A customer rep got on the line, by this time I was on the phone for 30 minutes. The customer service representative told me she had to call back to technical support and confirm the speed but I told her I could not hold any longer because I was at work and my break was over. She told me that they would call me back after talking to technical support for U-verse. They never called me back from U-verse technical support or customer service, I had to call the next day. The customer service representative now had seen in the notes that a supervisor was to call me but didn’t. This customer service representative gave me a credit for the 3 months of not having U-verse 18 megs internet speed and I told her don’t even bother to fix it leave me at the 12 megs now. This was a big mission and a normal customer should not have to go through this hassle. I am not a normal customer I sell at&t services including U-verse and I know what I am doing but I still spent hours on the phone and it took a couple of days.
At&t and other communication providers offer bundle packages that offer discounts for the bundle.Besides the convenience of one bill and the discounts you get you are also helping out the environment by using one bill. That means less paper and less of a carbon footprint. I already had paper less billing done for my at&t cell phone. The bill is sent by email and I can go online and look over all the call details and charges. My home services bill is mailed to me.So I decide to combine my home services with my wireless. My home services is one basic phone line with caller id and call waiting and 6.0 DSL. My wireless is a $39.99 grandfather in plan with 600 minutes with rollover, 5000 m2m and 5000 nights and weekends. I have extra features like unlimited text $20, Blackberry data $30 and unlimited incoming calls $14.99.After combining my services I realize that I could not pay me cell phone bill again over my cell phone using the *729 service. This service allows customers to pay their bill over an automated system with a check or credit card.When I called in to at&t customer service I was told that I had to mail the bill in I could not pay by phone anymore since I combined the bill. I told the agent I was worried that my account would go into pass due. She assured me that when I combined the bill a waiver is added to my account so I would not have a problem. So thinking my bill would be combined by the next billing cycle I over paid my land line bill to cover my wireless bill. When I called into at&t land line customer service (18887576500) I was immediately transferred to the collections department. I asked why I was transferred to that department the at&t representative told me she did not know I had a credit on my account. I explained to her that I combined the bill and I was worried that my cell phone would go into pass due status. She said don’t worry also the combination is noted in the computer.Now when the bill is finally combine I will see if I have any savings. I also added U verse to my at&t line up and that is to be installed July 17th which is today. I will write more when I get the bill and the U verse service.www.WirelessConsultant.net
I am still trying to set my DVR with my cell phone. I never had a DVR before and tech support with at&t had me on for over an hour and could not figure it out. They put a ticket in and said it would take 48 hours. I think I got pawned off.
You would think because I sell the Uverse service and I am a cell phone expert this would have been easy for me.
Today is 7/30/09 I got my Uverse DVR to record using my cell phone to program the time and show and it can easily be done from a computer. I also got the Flickr account to show my pictures on CH91 on Uverse. The problem was they made up another email for me when they hook up my Uvers and that is the email I needed to sign in to my accounts with. Dont ask me why they made that mistake and gave me another email but that was the problem. I could not change the email they made up so I have to remember to log in on my Flickr and Uverse account with that email.