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- Sprint Debuts Service for Customers with Speech Disabilities May 18, 2012Sprint today announced a new service that will help customers who have speech disabilities communicate with others via their wireless phone. The My Wireless STS service works via a short code that when dialed connects the speech-disabled customer with a speech-to-speech operator. The operator can then complete the call and assist with the conversation, inclu […]
- Verizon Accuses MetroPCS of Abusing Regulatory Process May 18, 2012Verizon Wireless made scathing accusations against competitor MetroPCS in a letter it recently sent to the Federal Communications Commission. According to Verizon, MetroPCS's attempts to block its bid to acquire 122 AWS spectrum licenses from a consortium of cable companies is nothing more than an attempt to force the FCC to regulate LTE roaming agreeme […]
- Microsoft Offers Gentle Reminder About WP7.5 Upgrade May 18, 2012Microsoft took to its Windows Phone Blog to remind owners of Windows Phone devices that they need to upgrade to Windows Phone 7.5 Mango if they wish to continue accessing the Marketplace and downloading apps. […]
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Archive for the ‘Smart Phone’ Category
why the Motorola Backflip sales are low
Why the Motorola Backflip sales are low is because the device is a little complicated to understand. This is the first Android operating system device for AT&T and soon to come an HTC and Dell version. Android is Google’s operating system for mobile devices. The Backflip is Motorola Smartphone using Android.
First the Backflip screen is sometimes cluttered with applications and most users do not know how to clean it up to their liking. Second the form factor of having the keyboard on the outside when the device is closed confuses most people. They are not used to seeing the keyboard exposed when the device is closed. Third navigating through its menus is not the easiest, I was confused when trying to use the GPS. I would have thought the Google maps would be the default GPS but the first two GPS applications I saw was AT&T maps and the AT&T Telenav. I am not sure about the first but AT&T Telenav cost $10 a month. It gives you one month free to try it then you must cancel. A lot of customer get this service added by accident.
The keyboard is too flat, the letters should be raised a little. It is hard to do one handed texts or emails. The battery life is terrible, I can’t go a full day. I miss a lot of calls because of reception issues, when sitting next to the Backflip and call it from my Blackberry a lot of times it goes to voicemail.
I tried sending a ringtone by MMS and the Backflip can play the song but I can not save as a ringtone.
(I found a free ringtone application Secret Garden for Android)
My experience with this smartphone is both good and bad. Let me explain how I got a free Motorola Backflip for myself.
AT&T and Motorola had a sales contest for the first few weeks after the launch of the Motorola Backflip. AT&T had this contest in a few markets mine being South Florida. We had to complete two online trainings on the Backflip and submit our sales on a Challenge Rewards website. The contest would give the top sellers in that market a free Motorola Backflip for the most sales entered that week. It was a four week contest and every week you would enter your sales and about 4-5 Backflips were giving out per region. I won my Motorola Backflip in the second week of the contest. I ONLY SOLD ONE! That’s was pathetic for South Florida one of the largest markets for cell phones.
We are now selling a little more and I mean a little and a lot of them come back with the customer complaining that’s its too complicated. Luckily I have not had any returns from my customers yet since I was able to show them how to use the phone a little better.
I am still learning the Backflip but so far I realized the voice dialing sucks, the screen sometimes jumps into a menu by accident and Bluetooth pairing with my Blackberry stereo gateway is very difficult. It could be me but if its hard for me an experience cell phone user the average user would be frustrated.
this is a display we got from Motorola
Blackberry 9700 sale at AT&T
I hear on December 4th AT&T his having a sale on the Blackberry 9700 for $149.99 with a $100 mail in rebate. I will verify in the morning but this is my link to AT&T so please click here to go to AT&T cell phone home page. The Blackberry 9700 on att.com is $99 after rebate.
It is confirmed we are selling the blackberry 9700 for $100 after mail-in rebate in our stores in South Florida. That’s a great deal for the latest 3G Blackberry for at&t the only wireless provider with Rollover minutes. I have two South Florida stores one in Miami off the Palmetto and 40th street and in Weston on Weston road and Commerce blvd. Call me for details 754-273-5544
The Blackberry Bold 9700 Free on Wireless Consultant
Watch this video I took from the Blackberry Bold 9700 at Universal Studios.
Blackberry Bold 9700
Get the New Blackberry 9700 from T-Mobile only $149.99
We just got the Blackberry Bold 9700 today for at&t and so far today we sold about 20. The cost on at&t from me in the store is $450 non contract, $299 with $100 rebate with 2 year contract new or upgrade and $350 with $100 rebate early upgrade. Early upgrades can be done after completing six months of any new contract if you have not done an early upgrade within a year and if you did an early upgrade you can do one every year.
We are limited with the amount of non contract phones we can sell at the beginning because we would like to have our customers whom been waiting for the new Bold and are doing a new contract or upgrade to come first.
Call me at 754-273-5544 if you would like to pick up a Blackberry 9700 in Dade or Broward county Florida. I will check your account to tell you if you can do an upgrade and I will go over you plan to try and save you money$$$. Check out my online deals for the new Blackberry 9700 for at&t and T-Mobile.
Get New Blackberry 9700 from at&t $69.99
New Blackberry Bold 2
I can’t wait for the Bold 2 to come for at&t. The new Bold would have more application memory so those apps on Blackberry app world can now be downloaded without slowing the phone down or the battery need to be taken out to reset the application memory. The new Bold will have a 3.2 megapixel camera with auto focus. I hope they speed up the camera also. The Bold now is slow to take multiple pictures and freezes when you try to email a picture and take another picture. The Blackberry Bold 2 will also do away with the track ball it will have a touch pad like the Blackberry Curve on T-Mobile. Customers using the track ball have problems getting the ball stuck or dirt gets into it making it hard or impossible to use. I am assuming they will enhance the media player as they have to compete more with the fun factor of the Apple iPhone.
The size of the new Blackberry Bold will look more like the Blackberry 8900 but with the keyboard of the Blackberry Bold. I compared my Bold to a Storm the other day and the Blackberry Storm had much better video quality and the music was louder play with the internal speakers. I watch a video of a air show the my friend took on Lake Michigan and I was impressed. My Blackberry Bold video camera is not as good definitely.
Blackberry Storm 2 will also be out in about a month and from what my Blackberry contact had told me its like night and day compare to the older Blackberry Storm model. I don’t have any exact details as yet but I am sure they are all over the net. I will post any news I get here.
All AT&T Smart phones must pay for data
Starting September 6th AT&T will not sell any of their Smart Phones without a data package of at least $30. The only cell phone that AT&T had before that had to have the data package was the Apple iPhone. The other smart phones like the Blackberry or the Samsung Jack could of been purchased without the data package but you would not qualify for the mail-in rebates. That was not bad for someone who wanted an organizer and a full keyboard cell phone to text message with. The data is a great revenue stream for the wireless industry and they do not want to discount the smart phones unless the customer subscribes to a data package.
AT&T says you must pay for Data
Blackberry application memory leak issue
I have a problem with my application memory leaking on my Blackberry. I have spent weeks and hours on the phone with Blackberry support to fix this issue. On this post I am copying and pasting my emails onto this Blog so you can read our interactions and what I was told to do.
Hello Curtis,
I am sorry to hear that the issue persisted and that you were unable to get the logs from the hand held. I would like to thank you for working with us to try and isolate this issue. Unfortunately, the logs provided did not provide us enough insight as to what was causing the memory loss.
I am glad you got a new hand held and hope that this one brings you more luck in the way that Blackberry is supposed to function. If the issue occurs with the new handheld, I would request you call in on a new ticket. Though if you refer to this one, all steps will be listed on what to do. This is not a common function of the handheld and we do take it very seriously. We want all of our customers to have a positive experience with our product.
I will mark this case as closed at this time, though we can always re-open or refer back to it if needed.
If you have any questions or comments, feel free to contact us.
Thank you again for contacting us.
Sincerely,
Marc
BlackBerry Customer Support
Research In Motion Limited
Tel:
NA Toll Free: 1-877-255-2377
UK Toll Free: 0808 100 7466
Europe: +44 1753 558400
Worldwide: +1-519-888-6181
Email: help@blackberry.com
Web: www.blackberry.com
***Now Available – BlackBerry Training for BlackBerry Enterprise Server software administrators. For information about current course offerings, please visit www.blackberry.com/go/training.
——Original Message——
From: curtis@curtism.com
Received: Sunday, May 24, 2009 7:14:01 AM (EST)
To: help@blackberry.net
Subject: Re: RE: RQST00006811854 Issues with running out of memoryonthehandheld
I could not duplicate sending the logs. My Blackberry is losing application memory the same way and I do not have any applications downloaded.
I have decided to switch the Blackberry Bold out with the warranty exchange program with at&t.
I have been on the phone with Blackberry support for over 3 hours and weeks have gone by without any results.
I tried to do everything that the Blackberry support team has asked me. If I had a client with the same issue I would advise to switch the unit out because it is defective and I would not want them to spend the hour on the phone with support and not be able to use their Blackberry properly for weeks.
Thanks for you help.
What did the logs say that you got from me? The memory was already leaking out when I sent those logs. I was at 12MB when I sent those and that dropped from 31MB to 12 in a day.
Curtis Matthews
—–Original Message—–
From: BlackBerry Support
Date: Sat, 23 May 2009 19:22:02
To:
Subject: Re: RE: RQST00006811854 Issues with running out of memory
onthehandheld
Hello Curtis,
I am following up to see if you have been getting the logs and to see if you are still having issues with your Memory on your handheld. I have not heard from you since the 17th. I will following mid this week and if I don’t hear back from you I will consider this case to be closed. Though we can always re-open or refer back to the case if needed.
If you have any questions or comments, feel free to contact us.
Thank you again for contacting us.
Sincerely,
Marc
BlackBerry Customer Support
Research In Motion Limited
Tel:
NA Toll Free: 1-877-255-2377
UK Toll Free: 0808 100 7466
Europe: +44 1753 558400
Worldwide: +1-519-888-6181
Email: help@blackberry.com
Web: www.blackberry.com
***Now Available – BlackBerry Training for BlackBerry Enterprise Server software administrators. For information about current course offerings, please visit www.blackberry.com/go/training.
——Original Message——
From: support@blackberry.net
Received: Monday, May 18, 2009 10:30:03 PM (EST)
To: curtis@curtism.com
Subject: Re: RE: RQST00006811854 Issues with running out of memory onthehandheld
Hello Curtis,
Thank you for the log, on the next email provide the log as an attachment and provide the following information at the same time.
Every day I would like you to document the following.
- What your Memory level is at
On the handheld from the main screen go into Options>Status and document the file free
- What application are you going to install this day
List the name of the program you are going to install after you get the logs. After the application is installed, document the file free again.
On the first day don’t download, on the second download the AppWorld and only the Appworld.
If you have any questions or comments, feel free to contact us.
Thank you again for contacting us.
Sincerely,
Marc
BlackBerry Customer Support
Research In Motion Limited
Tel:
NA Toll Free: 1-877-255-2377
UK Toll Free: 0808 100 7466
Europe: +44 1753 558400
Worldwide: +1-519-888-6181
Email: help@blackberry.com
Web: www.blackberry.com
***Now Available – BlackBerry Training for BlackBerry Enterprise Server software administrators. For information about current course offerings, please visit www.blackberry.com/go/training.
——Original Message——
From: curtis@curtism.com
Received: Sunday, May 17, 2009 7:19:31 AM (EST)
To: help@blackberry.net
Subject: RE: RQST00006811854 Issues with running out of memory onthehandheld
The 2nd event log my app memory is 10.8mb with no apps install except fo app world
Curtis Matthews
Hello Curtis,
As per our conversation, I would request you do the following to isolate the issue.
Every day I would like you to document the following.
- What your Memory level is at
On the handheld from the main screen go into Options>Status and document the file free
- What application are you going to install this day
List the name of the program you are going to install after you get the logs. After the application is installed, document the file free again.
On the first day don’t download, on the second download the AppWorld and only the Appworld.
Every day I want you to get the Handheld Logs after you document the handheld information. Go through the following commands.
In the Command prompt copy and paste the following.
cd C:\program files\common files\research in motion\apploader
In the Apploader folder to get the log type the copy and paste the following command, don’t forget to rename the filename.
loader /eventlog c:\handheldlogs\filename.txt
Make sure to have the .txt at the end of the name otherwise it won’t create the text file.
If you have any questions or comments, feel free to contact us.
Thank you again for contacting us.
Sincerely,
Marc
BlackBerry Customer Support
Research In Motion Limited
CurtisM.com
305-323-7985
May 15th
Hello Curtis,
Your handheld still has the Vlingo app which is most likely the cultrate in this situation. I would recommend that we backup the handheld, Security Wipe it erasing all applications. Make sure Vlingo has been removed, then restore the backup and only install those applications you need (No Vlingo 2.0). We would enable logging as well just in case the issue persists.
Vlingo has released a 3.0 version which is now available, it could be the older version had issues. Though this new version costs money.
Let me know what applications you are planning on installing before you proceed to install them. This way I can try and copy your configuration. If you would like me to call you in regards to this issue, let me know a time and number to best reach you.
If you have any questions or comments, feel free to contact us.
Thank you again for contacting us.
Sincerely,
Marc
BlackBerry Customer Support
Research In Motion Limited
Tel:
May 14th
Hello Curtis,
Here are the instructions on how to enable handheld logging and get the logs from the handheld
1. Can you perform a test on a good and bad handheld and provide fresh BES logs, screenshots from the handhelds and the handheld logs. (this is to clarify issue for possible escalation)
Prior to test, enable Handheld Logging
From the main screen on the handheld, hold down the ‘ALT’ button and type the letters “L G L G” once you let go you will be in the EventLog
Press in the ‘Menu’ button and select “Options” and change the Min log level to “Debug Info”. Then save your settings.
When you have reproduced the issue, go through the following steps to get the handheld logs and information.
You will need to either have the BlackBerry Desktop Manager 4.7 installed or WEBSL which can be downloaded from www.blackberry.com/upgrade.
Once installed, navigate in DOS to C:\Program Files\Common Files\Research In Motion\AppLoader, or on a dual core system, C:\Program Files (x86)\Common Files\Research In Motion\AppLoader.
I would like you to gather the handheld logs and Device Info. Here are the commands needed.
- Eventlog loader.exe /eventlog “c:\outfilename.txt”
- Deviceinfo loader.exe /deviceinfo “c:\outfilename.txt”
If you have any questions or comments, feel free to contact us.
Thank you again for contacting us.
Sincerely,
Marc
BlackBerry Customer Support
Research In Motion Limited
May 13th
Hello Curtis,
I apologize about forgetting to give my schedule. I work from 10:00 AM – 8:00 PM Wednesday to Saturday. Could we reschedule for a later time? If not let me know and I will arrange for the call back at your convenience.
If you have any questions or comments, feel free to contact us.
Thank you again for contacting us.
Sincerely,
Marc
BlackBerry Customer Support
Research In Motion Limited
May 13th
Hello Curtis,
I am sorry that you are still having the issue. I don’t beleive that this is a hardware issue and replacing the handheld may not resolve this. I would like to help you resolve this issue if possible, if you can let me know a date and time that would best suit you for a call back so we may hopefully resolve this issue. As well if you can provide the call back number that you wish me to call.
If you have any questions or comments, feel free to contact us.
Thank you again for contacting us.
Sincerely,
Marc
BlackBerry Customer Support
Research In Motion Limited
Started April 30th
Hello Curtis,
I have attempted to contact you with no luck. If you can let me know the best time and number to contact you, we will be able to work on your issue.
If you have any questions or comments, feel free to contact us.
Thank you again for contacting us.
Sincerely,
Marc
BlackBerry Customer Support
Research In Motion Limited