Why the Motorola Backflip sales are low is because the device is a little complicated to understand. This is the first Android operating system device for AT&T and soon to come an HTC and Dell version. Android is Google’s operating system for mobile devices. The Backflip is Motorola Smartphone using Android.

First the Backflip screen is sometimes cluttered with applications and most users do not know how to clean it up to their liking. Second the form factor of having the keyboard on the outside when the device is closed confuses most people. They are not used to seeing the keyboard exposed when the device is closed. Third navigating through its menus is not the easiest, I was confused when trying to use the GPS. I would have thought the Google maps would be the default GPS but the first two GPS applications I saw was AT&T maps and the AT&T Telenav. I am not sure about the first but AT&T Telenav cost $10 a month. It gives you one month free to try it then you must cancel. A lot of customer get this service added by accident.

The keyboard is too flat, the letters should be raised a little. It is hard to do one handed texts or emails. The battery life is terrible, I can’t go a full day. I miss a lot of calls because of reception issues, when sitting next to the Backflip and call it from my Blackberry a lot of times it goes to voicemail.
I tried sending a ringtone by MMS and the Backflip can play the song but I can not save as a ringtone.
(I found a free ringtone application Secret Garden for Android)
My experience with this smartphone is both good and bad. Let me explain how I got a free Motorola Backflip for myself.

AT&T and Motorola had a sales contest for the first few weeks after the launch of the Motorola Backflip. AT&T had this contest in a few markets mine being South Florida. We had to complete two online trainings on the Backflip and submit our sales on a Challenge Rewards website. The contest would give the top sellers in that market a free Motorola Backflip for the most sales entered that week. It was a four week contest and every week you would enter your sales and about 4-5 Backflips were giving out per region. I won my Motorola Backflip in the second week of the contest. I ONLY SOLD ONE! That’s was pathetic for South Florida one of the largest markets for cell phones.

We are now selling a little more and I mean a little and a lot of them come back with the customer complaining that’s its too complicated. Luckily I have not had any returns from my customers yet since I was able to show them how to use the phone a little better.

I am still learning the Backflip but so far I realized the voice dialing sucks, the screen sometimes jumps into a menu by accident and Bluetooth pairing with my Blackberry stereo gateway is very difficult. It could be me but if its hard for me an experience cell phone user the average user would be frustrated.

this is a display we got from Motorola