My U-verse has a technical support which is a 24/7 free phone support. If a tech has to come out to the house its a $55 charge that I learned the hard way. When they hooked up my Uverse television and internet they changed my wireless network and I could not use it. I did call the technical support on the phone to see what we could do to get it running, after 30 minutes on the phone they said they had to send a tech out to repair it. The tech came out and changed my network settings back to what I had before and everything worked again. It was not until my next bill that I saw the $55 charge. I called and said that no one told me I would be charged and it was there fault that the network was not properly set up before, they eventually credited my account for the $55. That was the first issue with U-verse technical support a few nights back my internet was running slow. I was getting between 3.0 and 12.3 Megs. I have U300 television and U-verse 18 Megs internet, so I called technical support late at night around 3am. The representative was from a call center most likely in India from her accent. We cleared a lot of files on my computer and on the U-verse system, the whole process took about an hour. She then said for my trouble she would give me free for one month U-verse 300 television, I told her that’s what I have now, she said no I have U200. I told her I have Showtime so I definitely have U300 because I would not have the premium channels, she then skipped talking about it again. She then told me to test my internet speeds. I was now getting a consistent 12 to 12.5 megs speed, I thanked her and then asked why I never get over the 12 when I pay for 18 megs, I was told I do not have 18 I have 12 and to call customer service in the morning to go over my plan. I asked her to please note the account with all the things we spoke about. I know personally how important it is to have the notes on the account so the next representative would know what’s going on. She said she did add the notes, I then asked her please make sure the notes are good because that is very important, I did not want to spend all that time on the phone again, I was assured it was done. I did call customer service the next day and the customer service representative was rude and told me I had U300 and 18 megs and this is a technical support issue. He then transferred me to technical support which was an American voice, I guess at night the calls get transferred to India. He told me I have U200 and 12 megs internet. I told him read the notes and he said there were no notes and the tech at night lied because the notes would have been on my account if she had put any. He then told me he would have to transfer me back to customer service and he would tell them what is occurring. A customer rep got on the line, by this time I was on the phone for 30 minutes. The customer service representative told me she had to call back to technical support and confirm the speed but I told her I could not hold any longer because I was at work and my break was over. She told me that they would call me back after talking to technical support for U-verse. They never called me back from U-verse technical support or customer service, I had to call the next day. The customer service representative now had seen in the notes that a supervisor was to call me but didn’t. This customer service representative gave me a credit for the 3 months of not having U-verse 18 megs internet speed and I told her don’t even bother to fix it leave me at the 12 megs now. This was a big mission and a normal customer should not have to go through this hassle. I am not a normal customer I sell at&t services including U-verse and I know what I am doing but I still spent hours on the phone and it took a couple of days.