Mobile Wiseguy
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Archive for the ‘Applications’ Category
Wordpress Application for Blackberry
I got a tweet today saying the Wordpress app was upgraded for Blackberry. So I went to Blackberry App World and downloaded the Wordpress application.
This post is being done now from my Blackberry Bold 9700. I was able to put in the tags and pick the categories within the application.
This is a lot faster than doing the post in the Bolt browser like I was doing before. I even took a picture and placed it in this post. The video that I took was to large I think to upload from this application so I had to delete and repost.
This is a great application to do my post so far. I can write to multiple Blogs. I am now beginning to use this application and will keep everyone updated with what I like or dislike about this WordPress app. This is a free application on the Blackberry App World.
Nav4All Shut Down
Letter to 27,625,631 Nav4All navigation customers
Dear Customers,
It is with the deepest regret that we hereby notify you that the
global navigation of Nav4All and the Tracking & Tracing will go
offline in 3 days. The reason for the same is that the data licence
agreement with Navteq (a 100% Nokia subsidiary) was not extended, in
a totally unexpected manner. It is not possible to implement data
from another supplier in our Nav4All systems within the short term.
The Nav4All navigation system was developed for Navteq data. Nav4All
has therefore been constrained to stop.
We greatly regret the fact that we have to suspend the operation of
our service. With your help, we have developed Nav4All into a global
product with 27.5 million users in 56 languages, in 5 years. This has
made Nav4All the largest navigation supplier. This large number of
users also has to do with the fact that Nav4All works on hundreds of
different mobile telephones of many makes such as Blackberry, Sony
Ericsson, Samsung, Motorola, Android, HTC, Nokia, LG, Iphone, Ipod
etc.
After 5 years of testing and market development, we witnessed rapid -
in fact, exponential – growth during the last two years. That growth
was reported in the licence reports to Navteq. In mid-December 2009,
the global coverage was extended to include the Philippines, Morocco
and Kenya.
Please contact the Nav4All support desk in case you have any
questions: www.nav4all.com/support. If there is any further
information from Nav4All concerning the subject of this letter, the
same will be published on our website: www.nav4all.com. For reasons
of privacy, Nav4All does not have the email addresses of all its
customers, and we therefore request you to forward this email to the
maximum extent possible, in order to ensure that everyone is
informed.
Kind Regards,
Hennie J.M. Groot Koerkamp (CEO)
Nav4All BV
Keizersgracht 62-64
1015 CS Amsterdam NL
The text of this e-mail will be available on our website as soon as
possible in the following languages: Dutch, French, German, Italian,
Spanish, Portuguese, Chinese, Arabic, Russian, and Indonesian.
My first iphone Blog using Wordpress application
I am using a Wordpress application that I downloaded to my Apple iPhone to do this post. I have not updated this Blog in a few days and Thanksgiving and Black Friday went by and Cyber Monday is around the corner.
I am so used to typing on my Blackberry I dreaded to use the iPhone to update my Blog with a new post.
But I am missing the boat I need to be writing about all the mobile phone deals offered online and adding my affiliate links for people to buy these mobile phone offers. The offers out there are much better than the deals you can get in the stores and I just need to tell the world where to find the best cell phone deal online that fits their specific needs.
They cell phone consumer might just need a new line on their family plan or they might want to change their cell phones to new models and depending on the situation the online cell phone deals are different.
For example I will not be able to get a free Blackberry if I am not qualified to have my upgrade and it depends if I am the primary line or secondary line. The online cell phone deals are different depending on the plan, if it’s a new line or upgrade, primary or secondary line and what features you might have to get. The good thing is that I am affiliated with most of the mobile phone carriers in the United States so if I have consumers click my affiliate cell phone links I will get credit (paid) and since it’s the best deals online with my help showing you how to and where to place the cell phone order I should do well.
That’s my goal for this Blog and my other website http://wirelessconsultant.net to be able to direct the cell phone consumer to the right deal for their cell phone needs with my help and direction. I also have my web guy Frank Madison helping me with how and what I need to do to be successful at online marketing.
AT&T Voicemail to Text
What Is Voicemail to Text?
Voicemail to Text is a postpaid service available in English and Spanish, that converts voicemail messages into text. Voicemail to Text is a postpaid service available in English and Spanish that converts voicemail messages into
text that is delivered in a text message, email, or both. Voicemail to Text is voicemail (VM) on your terms.
The cost is $9.99 a month fron AT&T. I use Youmail.com services and it is cheaper and has more features
Online Phone Service Bundles Small-Business Needs
RingCentral bundles small businesses VoIP, call routing, faxing, voicemail, and more, saving over buying several services.
Zack SternPC World Tuesday, September 15, 2009; 12:19 AM
I’m scraping together phone service for my startup, mostly relying on mobile numbers that my contacts already know. But I’m considering Internet telephone alternatives, such as VoIP calling to save money.
Some online phone services combine the routing magic I like from Google Voice with more VoIP and business features. One example, RingCentral, sells a small-business tier of service with these functions in mind. RingCentral partly replaces traditional lines and partly supplements them.
On the routing side, the RingCentral website stores the existing phone numbers for you and your employees. When a call comes in, RingCentral rings one–or any concurrent combination–of those numbers. Extensive rules can send calls from certain contacts to certain lines. Or you can route calls based on the time of day, including sending someone to voicemail in off-hours instead of ringing your phones.
RingCentral Office includes a local area-code number, an 800 number, and a dedicated fax-line number for $99/month. Plus, the basic service includes an additional, direct number for each of four employees. (Cheaper bundles are available with fewer numbers.) You can add more incoming numbers for $25/month or upgrade to an 8-line bundle at $179/month. The service also lets you port over existing numbers so that you don’t have to update contacts with new details.
While I think I’d get the most out of these routing services, RingCentral also includes VoIP outgoing calls as part of its monthly base fee. You can make unlimited calls across the country on a SIP phone, while international calls cost extra. However, if you carry a SIP handset when traveling abroad, RingCentral will keep it locked to your local, home number, letting you dial back home without any extra charge.
Many additional features could answer your telephone needs. Voicemail boxes store messages online and can email them as audio files. You can configure a greeting and menu system for incoming calls. The RingCentral-provided fax line handles incoming and outgoing pages.
RingCentral’s flexibility is its best value, combining VoIP service, number routing, and more. Small businesses could save money versus buying many dedicated services. And since one company provides these functions–RingCentral even sells pre-configured VoIP hardware–you’ll save additional troubleshooting and configuration hassles.
Zack Stern is building a new business from San Francisco, where he frequently contributes to PC World.â
Contact Me with Google Voice
This Google Voice application allows someone on my website or Blog to call me from the site. The html code would not fit the application properly on my side bar so I am going to try and paste it to this Blog.
Google Voice Features
I just got a Google Voice phone number. It gives me a lot of free services like call screening, unlimited text and a follow me # service.
The free features are listed below.
One number for all your calls and SMS Call screening
- Announce and screen callers Listen in
- Listen before taking a call Block calls
- Keep unwanted callers at bay SMS
- Send, receive, and store SMS Place calls
- Call free within the continental US and to Canada Taking calls
- Answer on any of your phones Phone routing
- Phones ring based on who calls Forwarding phones
- Add phones and decide which ring Voicemail as easy as email, with transcripts Voicemail transcripts – Read what your voicemail says Listen to voicemail
- Check online or from your phoneNotifications
- Receive voicemails via email or SMS Personalize greeting
- Vary greetings by caller Share voicemail
- Forward or download voicemails More cool things you can do with Google Voice Conference calling
- Join people into a single call Call record
- Record calls and store them online Call switch
- Switch phones during a call Mobile apps
- Try our apps for Blackberry and Android phonesMobile site
- View your inbox from your mobileGOOG-411
- Check directory assistanceManage groups – Set preferences by group
Billing and International Calls: International calling rates Print
Please note: the rates listed below may change at any time
A
Country Google Voice rate per minute
Afghanistan $0.29
Afghanistan, Mobile $0.29
Albania $0.15
Albania, Mobile $0.25
Algeria $0.16
Algeria, Mobile $0.25
American Samoa $0.09
Andorra $0.05
Andorra, Mobile $0.25
Angola $0.17
Angola, Mobile $0.23
Anguilla $0.18
Anguilla, Mobile $0.20
Antigua & Barbuda $0.15
Argentina $0.03
Argentina, Mobile $0.16
Armenia $0.09
Armenia, Mobile $0.24
Aruba $0.12
Aruba, Mobile $0.19
Ascension Island $0.50
Australia $0.03
Australia, Mobile $0.17
Austria $0.02
Austria, Mobile $0.19
Azerbaijan $0.15
Azerbaijan, Mobile $0.19
B
Country Google Voice rate per minute
Bahamas $0.04
Bahrain $0.05
Bahrain, Mobile $0.20
Bangladesh $0.12
Barbados $0.13
Barbados, Mobile $0.20
Belarus $0.25
Belgium $0.03
Belgium, Mobile $0.24
Belize $0.22
Benin $0.22
Bermuda $0.09
Bhutan $0.20
Bolivia $0.09
Bolivia, Mobile $0.15
Bosnia & Herzegovina $0.15
Bosnia & Herzegovina, Mobile $0.29
Botswana $0.12
Botswana, Mobile $0.19
Brazil $0.04
Brazil, Mobile $0.19
Brunei $0.05
Bulgaria $0.04
Bulgaria, Mobile $0.33
Burkina Faso $0.19
Burundi $0.15
C
Country Google Voice rate per minute
Cambodia $0.22
Cameroon $0.18
Cameroon $0.25
Canada $0
Canada, Yukon Territory $0.09
Cape Verde $0.29
Cayman Islands $0.19
Cayman Islands, Mobile $0.19
Central African Republic $0.39
Chad $0.29
Chile $0.03
Chile, Mobile $0.19
China $0.02
Colombia $0.05
Colombia, Mobile $0.09
Comoros & Mayotte $0.44
Congo, Democratic Republic $0.29
Congo, Republic of the $0.19
Costa Rica $0.07
Croatia $0.06
Croatia, Mobile $0.23
Cuba, Guantanamo Bay $0.60
Cyprus $0.05
Czech Republic $0.03
Czech Republic, Mobile $0.19
D
Country Google Voice rate per minute
Denmark $0.02
Denmark, Mobile $0.19
Djibouti $0.39
Dominica $0.14
Dominica, Mobile $0.22
Dominican Republic $0.09
Dominican Republic, Mobile $0.14
E
Country Google Voice rate per minute
Ecuador $0.12
Ecuador, Mobile $0.24
Egypt $0.17
El Salvador $0.20
Equatorial Guinea $0.25
Eritrea $0.29
Estonia $0.03
Estonia, Mobile $0.29
Ethiopia $0.29
F
Country Google Voice rate per minute
Faroe Islands $0.20
Fiji $0.27
Finland $0.05
Finland, Mobile $0.15
France $0.02
France, Mobile $0.15
French Guiana $0.09
French Guiana, Mobile $0.35
French Polynesia $0.24
G
Country Google Voice rate per minute
Gabon $0.18
Gambia $0.33
Georgia $0.06
Georgia, Mobile $0.15
Germany $0.02
Germany, Mobile $0.18
Ghana $0.09
Ghana, Mobile $0.18
Gibraltar $0.06
Gibraltar, Mobile $0.29
Greece $0.02
Greece, Mobile $0.22
Greenland $0.50
Grenada $0.16
Grenada, Mobile $0.25
Guadeloupe $0.04
Guadeloupe, Mobile $0.33
Guam $0.02
Guatemala $0.14
Guinea $0.19
Guinea-Bissau $0.44
Guyana $0.30
H
Country Google Voice rate per minute
Haiti $0.19
Haiti, Mobile $0.25
Honduras $0.09
Honduras, Mobile $0.16
Hong Kong $0.02
Hungary $0.02
Hungary, Mobile $0.19
I
Country Google Voice rate per minute
Iceland $0.03
Iceland, Mobile $0.25
India $0.07
Indonesia $0.09
Indonesia, Mobile $0.14
Iran $0.11
Iran, Mobile $0.11
Iraq $0.09
Iraq, Mobile $0.16
Ireland $0.02
Ireland, Mobile $0.19
Israel $0.03
Israel, Mobile $0.15
Israel, Palestine $0.25
Israel, Palestine, Mobile $0.25
Italy $0.02
Italy, Mobile $0.25
Ivory Coast $0.20
J
Country Google Voice rate per minute
Jamaica $0.10
Jamaica, Mobile $0.25
Japan $0.03
Japan, Mobile $0.14
Jordan $0.05
Jordan, Mobile $0.12
K
Country Google Voice rate per minute
Kazakhstan $0.10
Kazakhstan, Mobile $0.15
Kenya $0.15
Kenya, Mobile $0.20
Korea, North $0.60
Korea, South $0.03
Korea, South, Mobile $0.06
Kuwait $0.12
Kyrgyzstan $0.11
L
Country Google Voice rate per minute
Laos $0.07
Latvia $0.06
Latvia, Mobile $0.29
Lebanon $0.11
Lebanon, Mobile $0.22
Lesotho $0.26
Lesotho, Mobile $0.26
Liberia $0.25
Libya $0.25
Libya, Mobile $0.27
Liechtenstein $0.06
Liechtenstein, Mobile $0.49
Lithuania $0.06
Lithuania, Mobile $0.19
Luxembourg $0.03
Luxembourg, Mobile $0.21
M
Country Google Voice rate per minute
Macao $0.05
Macedonia $0.13
Macedonia, Mobile $0.33
Madagascar $0.29
Malawi $0.15
Malaysia $0.03
Malaysia, Mobile $0.04
Maldives $0.29
Mali $0.25
Malta $0.08
Malta, Mobile $0.25
Marshall Islands $0.31
Martinique $0.05
Martinique, Mobile $0.37
Mauritius $0.16
Mexico $0.08
Mexico, Guadalajara $0.02
Mexico, Mexico City $0.02
Mexico, Mobile $0.19
Mexico, Monterrey $0.02
Micronesia $0.25
Moldova $0.14
Moldova, Mobile $0.21
Monaco $0.03
Monaco, Mobile $0.29
Mongolia $0.15
Montserrat $0.25
Morocco $0.18
Morocco, Mobile $0.29
Mozambique $0.24
Myanmar $0.35
N
Country Google Voice rate per minute
Namibia $0.11
Namibia, Mobile $0.25
Nepal $0.19
Netherlands $0.02
Netherlands, Mobile $0.23
Netherlands Antilles $0.14
New Caledonia $0.26
New Zealand $0.02
New Zealand, Mobile $0.26
Nicaragua $0.16
Nicaragua, Mobile $0.26
Niger $0.16
Nigeria $0.17
Northern Mariana Islands $0.04
Norway $0.02
Norway, Mobile $0.19
Norway, Special Services $0.05
O
Country Google Voice rate per minute
Oman $0.19
P
Country Google Voice rate per minute
Pakistan $0.09
Palau $0.37
Palestine $0.24
Panama $0.05
Panama, Mobile $0.12
Paraguay $0.09
Paraguay, Mobile $0.15
Peru $0.15
Peru, Mobile $0.24
Philippines $0.11
Philippines, Mobile $0.17
Poland $0.02
Poland, Mobile $0.24
Portugal $0.02
Portugal, Mobile $0.24
Puerto Rico $0.02
Q
Country Google Voice rate per minute
Qatar $0.27
R
Country Google Voice rate per minute
Reunion $0.18
Reunion, Mobile $0.31
Romania $0.06
Romania, Mobile $0.19
Russia $0.05
Russia, Moscow $0.03
Russia, Mobile $0.08
Russia, St. Petersburg $0.03
Rwanda $0.16
S
Country Google Voice rate per minute
Samoa $0.49
San Marino $0.05
Saudi Arabia $0.11
Saudi Arabia, Jeddah $0.07
Saudi Arabia, Mobile $0.19
Saudi Arabia, Riyadh $0.05
Senegal $0.19
Serbia & Montenegro $0.11
Serbia & Montenegro, Mobile $0.29
Seychelles $0.10
Sierra Leone $0.32
Singapore $0.02
Slovakia $0.03
Slovakia, Mobile $0.22
Slovenia $0.04
Slovenia, Mobile $0.37
Somalia $0.53
South Africa $0.06
South Africa, Mobile $0.18
Spain $0.02
Spain, Mobile $0.19
Sri Lanka $0.12
St. Kitts & Nevis $0.17
St. Kitts & Nevis, Mobile $0.25
St. Lucia $0.20
St. Pierre & Miquelon $0.26
St. Vincent & The Grenadines $0.27
Sudan $0.16
Sudan, Mobile $0.29
Suriname $0.22
Swaziland $0.11
Swaziland, Mobile $0.20
Sweden $0.02
Sweden, Mobile $0.18
Switzerland $0.02
Switzerland, Mobile $0.29
Syria $0.24
T
Country Google Voice rate per minute
Taiwan $0.02
Taiwan, Mobile $0.09
Tajikistan $0.12
Tanzania $0.15
Tanzania, Mobile $0.15
Thailand $0.03
Togo $0.30
Tonga $0.40
Trinidad & Tobago $0.07
Trinidad & Tobago, Mobile $0.12
Tunisia $0.19
Tunisia, Mobile $0.29
Turkey $0.05
Turkey, Mobile $0.18
Turkey, North Cyprus $0.09
Turkmenistan $0.15
Turks & Caicos Islands $0.25
Turks & Caicos Islands, Mobile $0.25
Tuvalu $0.55
U
Country Google Voice rate per minute
Uganda $0.14
Ukraine $0.10
Ukraine, Mobile $0.16
United Arab Emirates $0.23
United Kingdom $0.02
United Kingdom, Mobile $0.19
United States $0
United States, AK $0.04
United States, HI $0.02
United States, Toll Free $0
Uruguay $0.07
Uruguay, Mobile $0.21
Uzbekistan $0.09
V
Country Google Voice rate per minute
Vanuatu $0.56
Vatican City $0.06
Venezuela $0.03
Venezuela, Mobile $0.16
Vietnam $0.09
Virgin Islands, British $0.15
Virgin Islands, British, Mobile $0.19
Virgin Islands, U.S. $0.03
Y
Country Google Voice rate per minute
Yemen $0.16
Yemen, Mobile $0.16
Z
Country Google Voice rate per minute
Zambia $0.07
Zambia, Mobile $0.17
Zimbabwe $0.08
Zimbabwe, Mobile $0.38
Bolt browser for cell phones, Blackberry and Smartphones
Yesterday I had a customer come into my store and said he wanted to see the internet web pages like on the Apple 3Gs iPhone. He did not like the at&t browser Media Net. The websites like MSN and Yahoo did not look the way that he was used to seeing on his computer. The at&t Media Net browser displays the web pages in a mobile phone format which is a simplified version of the web page. I took his cell phone and in 3 minutes I had the Bolt browser up and running. This new browser surprised this customer, he was so happy with the browser that he was going to go home and download the browser in all of his family members cell phones. So far I have the Bolt browser on my Blackberry Bold, Blackjack 2 and on my Sprint LG Rumor. I first tried Bolt about a week ago. mobilewiseguy.com/2009/07/31/bolt-new-web-browser-for-blackberry.aspx My first post about Bolt browser Since that day everyone that I showed the browser too and have a Blackberry have commented that the Bolt browser was the best they have ever seen or used on a Blackberry device. I am able to do so much more with my Blackberry with the Bolt browser. I was limited before editing my Blog or website but the Bolt browser allows me to do edits and see pages that I could not do unless I was at a computer. I recommend everyone to try this browser. I will be testing this browser and many others on different cell phones so keep coming back for my updates.
Youmail application
I have used Youmail since it started and love it. I have different greetings for my friends and I don’t let private numbers or blocked caller id callers leave me messages.
The visual voicemail save my minutes checking the voicemail.
One of my favorite feature is the email I get after a missed call or voicemail with the caller I’d of that phone number emailed to me.
It is free and I recommend anyone with a Blackberry or any cell phone to try it out the Youmail application.
Get it from the Blackberry Application Store blackberry.com/appworld
Blackberry application memory leak issue
I have a problem with my application memory leaking on my Blackberry. I have spent weeks and hours on the phone with Blackberry support to fix this issue. On this post I am copying and pasting my emails onto this Blog so you can read our interactions and what I was told to do.
Hello Curtis,
I am sorry to hear that the issue persisted and that you were unable to get the logs from the hand held. I would like to thank you for working with us to try and isolate this issue. Unfortunately, the logs provided did not provide us enough insight as to what was causing the memory loss.
I am glad you got a new hand held and hope that this one brings you more luck in the way that Blackberry is supposed to function. If the issue occurs with the new handheld, I would request you call in on a new ticket. Though if you refer to this one, all steps will be listed on what to do. This is not a common function of the handheld and we do take it very seriously. We want all of our customers to have a positive experience with our product.
I will mark this case as closed at this time, though we can always re-open or refer back to it if needed.
If you have any questions or comments, feel free to contact us.
Thank you again for contacting us.
Sincerely,
Marc
BlackBerry Customer Support
Research In Motion Limited
Tel:
NA Toll Free: 1-877-255-2377
UK Toll Free: 0808 100 7466
Europe: +44 1753 558400
Worldwide: +1-519-888-6181
Email: help@blackberry.com
Web: www.blackberry.com
***Now Available – BlackBerry Training for BlackBerry Enterprise Server software administrators. For information about current course offerings, please visit www.blackberry.com/go/training.
——Original Message——
From: curtis@curtism.com
Received: Sunday, May 24, 2009 7:14:01 AM (EST)
To: help@blackberry.net
Subject: Re: RE: RQST00006811854 Issues with running out of memoryonthehandheld
I could not duplicate sending the logs. My Blackberry is losing application memory the same way and I do not have any applications downloaded.
I have decided to switch the Blackberry Bold out with the warranty exchange program with at&t.
I have been on the phone with Blackberry support for over 3 hours and weeks have gone by without any results.
I tried to do everything that the Blackberry support team has asked me. If I had a client with the same issue I would advise to switch the unit out because it is defective and I would not want them to spend the hour on the phone with support and not be able to use their Blackberry properly for weeks.
Thanks for you help.
What did the logs say that you got from me? The memory was already leaking out when I sent those logs. I was at 12MB when I sent those and that dropped from 31MB to 12 in a day.
Curtis Matthews
—–Original Message—–
From: BlackBerry Support
Date: Sat, 23 May 2009 19:22:02
To:
Subject: Re: RE: RQST00006811854 Issues with running out of memory
onthehandheld
Hello Curtis,
I am following up to see if you have been getting the logs and to see if you are still having issues with your Memory on your handheld. I have not heard from you since the 17th. I will following mid this week and if I don’t hear back from you I will consider this case to be closed. Though we can always re-open or refer back to the case if needed.
If you have any questions or comments, feel free to contact us.
Thank you again for contacting us.
Sincerely,
Marc
BlackBerry Customer Support
Research In Motion Limited
Tel:
NA Toll Free: 1-877-255-2377
UK Toll Free: 0808 100 7466
Europe: +44 1753 558400
Worldwide: +1-519-888-6181
Email: help@blackberry.com
Web: www.blackberry.com
***Now Available – BlackBerry Training for BlackBerry Enterprise Server software administrators. For information about current course offerings, please visit www.blackberry.com/go/training.
——Original Message——
From: support@blackberry.net
Received: Monday, May 18, 2009 10:30:03 PM (EST)
To: curtis@curtism.com
Subject: Re: RE: RQST00006811854 Issues with running out of memory onthehandheld
Hello Curtis,
Thank you for the log, on the next email provide the log as an attachment and provide the following information at the same time.
Every day I would like you to document the following.
- What your Memory level is at
On the handheld from the main screen go into Options>Status and document the file free
- What application are you going to install this day
List the name of the program you are going to install after you get the logs. After the application is installed, document the file free again.
On the first day don’t download, on the second download the AppWorld and only the Appworld.
If you have any questions or comments, feel free to contact us.
Thank you again for contacting us.
Sincerely,
Marc
BlackBerry Customer Support
Research In Motion Limited
Tel:
NA Toll Free: 1-877-255-2377
UK Toll Free: 0808 100 7466
Europe: +44 1753 558400
Worldwide: +1-519-888-6181
Email: help@blackberry.com
Web: www.blackberry.com
***Now Available – BlackBerry Training for BlackBerry Enterprise Server software administrators. For information about current course offerings, please visit www.blackberry.com/go/training.
——Original Message——
From: curtis@curtism.com
Received: Sunday, May 17, 2009 7:19:31 AM (EST)
To: help@blackberry.net
Subject: RE: RQST00006811854 Issues with running out of memory onthehandheld
The 2nd event log my app memory is 10.8mb with no apps install except fo app world
Curtis Matthews
Hello Curtis,
As per our conversation, I would request you do the following to isolate the issue.
Every day I would like you to document the following.
- What your Memory level is at
On the handheld from the main screen go into Options>Status and document the file free
- What application are you going to install this day
List the name of the program you are going to install after you get the logs. After the application is installed, document the file free again.
On the first day don’t download, on the second download the AppWorld and only the Appworld.
Every day I want you to get the Handheld Logs after you document the handheld information. Go through the following commands.
In the Command prompt copy and paste the following.
cd C:\program files\common files\research in motion\apploader
In the Apploader folder to get the log type the copy and paste the following command, don’t forget to rename the filename.
loader /eventlog c:\handheldlogs\filename.txt
Make sure to have the .txt at the end of the name otherwise it won’t create the text file.
If you have any questions or comments, feel free to contact us.
Thank you again for contacting us.
Sincerely,
Marc
BlackBerry Customer Support
Research In Motion Limited
CurtisM.com
305-323-7985
May 15th
Hello Curtis,
Your handheld still has the Vlingo app which is most likely the cultrate in this situation. I would recommend that we backup the handheld, Security Wipe it erasing all applications. Make sure Vlingo has been removed, then restore the backup and only install those applications you need (No Vlingo 2.0). We would enable logging as well just in case the issue persists.
Vlingo has released a 3.0 version which is now available, it could be the older version had issues. Though this new version costs money.
Let me know what applications you are planning on installing before you proceed to install them. This way I can try and copy your configuration. If you would like me to call you in regards to this issue, let me know a time and number to best reach you.
If you have any questions or comments, feel free to contact us.
Thank you again for contacting us.
Sincerely,
Marc
BlackBerry Customer Support
Research In Motion Limited
Tel:
May 14th
Hello Curtis,
Here are the instructions on how to enable handheld logging and get the logs from the handheld
1. Can you perform a test on a good and bad handheld and provide fresh BES logs, screenshots from the handhelds and the handheld logs. (this is to clarify issue for possible escalation)
Prior to test, enable Handheld Logging
From the main screen on the handheld, hold down the ‘ALT’ button and type the letters “L G L G” once you let go you will be in the EventLog
Press in the ‘Menu’ button and select “Options” and change the Min log level to “Debug Info”. Then save your settings.
When you have reproduced the issue, go through the following steps to get the handheld logs and information.
You will need to either have the BlackBerry Desktop Manager 4.7 installed or WEBSL which can be downloaded from www.blackberry.com/upgrade.
Once installed, navigate in DOS to C:\Program Files\Common Files\Research In Motion\AppLoader, or on a dual core system, C:\Program Files (x86)\Common Files\Research In Motion\AppLoader.
I would like you to gather the handheld logs and Device Info. Here are the commands needed.
- Eventlog loader.exe /eventlog “c:\outfilename.txt”
- Deviceinfo loader.exe /deviceinfo “c:\outfilename.txt”
If you have any questions or comments, feel free to contact us.
Thank you again for contacting us.
Sincerely,
Marc
BlackBerry Customer Support
Research In Motion Limited
May 13th
Hello Curtis,
I apologize about forgetting to give my schedule. I work from 10:00 AM – 8:00 PM Wednesday to Saturday. Could we reschedule for a later time? If not let me know and I will arrange for the call back at your convenience.
If you have any questions or comments, feel free to contact us.
Thank you again for contacting us.
Sincerely,
Marc
BlackBerry Customer Support
Research In Motion Limited
May 13th
Hello Curtis,
I am sorry that you are still having the issue. I don’t beleive that this is a hardware issue and replacing the handheld may not resolve this. I would like to help you resolve this issue if possible, if you can let me know a date and time that would best suit you for a call back so we may hopefully resolve this issue. As well if you can provide the call back number that you wish me to call.
If you have any questions or comments, feel free to contact us.
Thank you again for contacting us.
Sincerely,
Marc
BlackBerry Customer Support
Research In Motion Limited
Started April 30th
Hello Curtis,
I have attempted to contact you with no luck. If you can let me know the best time and number to contact you, we will be able to work on your issue.
If you have any questions or comments, feel free to contact us.
Thank you again for contacting us.
Sincerely,
Marc
BlackBerry Customer Support
Research In Motion Limited